Workplace

The Importance of Good Customer Service in the Health Care Industry

Healthcare is one of the most important industries in the world. We entrust our health and well-being to the professionals who work in it, and we rightly expect excellent customer service from them. Unfortunately, all too often we are disappointed. Many health care providers still do not understand the importance of good customer service. We’ll…

20 Essential Steps To Providing Excellent Customer Service Over The Phone

It’s often said that the customer is always right. And while this may not always be true, providing excellent customer service over the phone is crucial to the success of your business. In a world where more and more businesses are moving to telephone-based customer service, it’s important to make sure you’re doing everything possible…